Refund policy

Personalised and Made-to-Order Products

All personalised Sick Binder products are made to order using the artwork and personalisation choices submitted by the customer.

Because these products are made to your specifications and are clearly personalised, the usual right to cancel or return an online order for change of mind does not apply to them. UK regulations specifically exclude goods made to a consumer’s specifications or clearly personalised from the normal cancellation right.

Once printing, engraving or other personalisation has begun, your order cannot be cancelled, changed, returned or refunded simply because you have changed your mind.

Please check your artwork, selected artwork style, size, position, rotation and other personalisation details carefully before placing your order.

Personaliser Preview

The on-screen personaliser preview is provided to help you check the size, position and rotation of your artwork and to give you a general indication of how the finished product may look. It is not an exact production proof or guarantee of the final appearance.

For Full Art Print, the finished product should normally be very close to the preview, although small differences in colour, scale, positioning or appearance may occur because of screen settings, printing tolerances and the materials used.

For engraved designs, the finished appearance may vary more noticeably from the digital preview. Engraving can be affected by the artwork, binder material, surface finish and the engraving process. Fine detail, shading, line weight, contrast and tonal areas may therefore reproduce differently from what is shown on screen.

Reasonable differences between the digital preview and the finished personalised product are not, by themselves, considered a fault.

Faulty, Damaged or Incorrect Personalised Products

The above restrictions do not affect your statutory rights.

If your personalised product is faulty, arrives damaged, is not as described, or we have made an error when printing or engraving your order, please contact us as soon as possible.

We will assess the issue and, where appropriate, provide a repair, replacement, refund or other remedy in accordance with applicable UK consumer law.